Shipping Policy
Free Standard Shipping
We offer free shipping on all orders.
Shipping Countries & Regions
- Australia
- Austria
- Belgium
- Brazil
- Bulgaria
- Canada
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hong Kong
- Hungary
- Indonesia
- Ireland
- Italy
- Japan
- Latvia
- Lithuania
- Luxembourg
- Malaysia
- Malta
- Mexico
- Monaco
- Netherlands
- New Zealand
- Norway
- Philippines
- Poland
- Portugal
- Romania
- Saudi Arabia
- Singapore
- Slovakia
- Slovenia
- South Korea
- Spain
- Sweden
- Switzerland
- Thailand
- United Arab Emirates
- United Kingdom
- United States
Shipping Time and Method
After order confirmation, estimated delivery time and shipping costs are shown on the order confirmation page and sent in a message.
Order Processing: Orders are processed within 1-2 business days, and a shipment notification with tracking information will be sent to your order email. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Delivery Times: Delivery times are typically met, but factors like flight arrangements and weather can affect the actual delivery date. Refer to tracking information for updates.
- Domestic Transit Time: Orders shipped by oversea warehouse typically take 2-7 business days. Check this link for all oversea warehouse.
- International Transit Time: Orders take 7-15 business days ship from central warehouse, varying by destination.
Delivery Method: We use UPS / DHL / Fedex or other major carrier depends on the shipping warehouse. Check this link for details.
Shipping Adjustments
- Changing Delivery Address: You can update your delivery address any time before your order is dispatched. However, if your order has already been processed for shipment, changes may not be possible. If the address needs to be corrected, cancellations must be requested within 60 minutes of placing the order to avoid additional return shipping fees. Please note that lost packages due to incorrect addresses will be the customer's responsibility.
- Cancellations: You may cancel your order within 60 minutes of placing it. After this window, if the order is already in the shipping process, cancellations may not be allowed. In such cases, please refer to our refund policy for further instructions.
Multiple Items
We aim to deliver all items together, but different shipping options may result in separate deliveries. You will receive a shipment notification for each item.
Items Out of Stock
We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
Delivery Issues
If your package is not delivered or the tracking information shows it as delivered but you haven't received it, contact customer service immediately and within 90 days of the order date.
- Delivery Time Exceeded: If delivery exceeds the forecasted time, contact us for an investigation.
- Parcels Damaged in Transit: If a parcel is damaged in transit, reject it if possible and contact customer service. If delivered without your presence, contact customer service for next steps.
Insurance
Parcels are insured for loss and damage up to the courier's stated value.
- Damaged Parcels: Refunds or replacements are processed once the courier completes their investigation.
- Lost Parcels: Refunds or replacements are processed once the courier deems the parcel lost.
Duties & Taxes
- Sales Tax: Sales tax is included in the displayed price.
- Import Duties & Taxes: Most import duties and taxes for international shipments are prepaid, with no additional fees upon arrival. In case you are ask to paid import duties and taxes before receiving the package, kindly paid in advanced and ask our team for a refund.
