Refund & Return Policy

UPERFECT offers a straightforward 1-year worldwide warranty to ensure a hassle-free experience for our customers. UClub members are entitled to a 2‑year extended warranty. Please refer to the details below for our warranty policy.

Order Cancellation

Orders are processed within 1-2 business days. You may cancel your order within 60 minutes of placing it. After this window, if the order is already in the shipping process, cancellations may not be allowed. If you need to change the delivery address, please refer to our shipping policy.

100% Risk-free at UPERFECT

60-Day Hassle-Free Support

No matter the reason, whether you don't like it, it doesn't fit, or there's an operational issue, you can request a free replacement within 60 days of receiving your product. Once you submit your request, we'll issue a return label within 24 business hours. Throughout the entire process, shipping is on us, so you don't need to worry about a thing.

If you decide to return an undamaged product instead, you also have up to 60 days from the date of delivery to do so with free return shipping and a full refund. Here are the return instructions:

  • This excludes corporate and bulk purchases (more than 10 units).
  • Upon arrival at our warehouse, the refund process will begin.
  • Returns must include all accessories and original packaging.
    • The original packaging is designed to protect the product during transit, especially our monitors, which have fragile screens.
    • Returns without the original packaging may be rejected or result in reduced refunds due to potential damage during shipping.
    • Please keep the original packaging of your UPERFECT product.
    • Returns may be rejected if these conditions are not met.

If your item has a quality issue, please provide photos or videos when contacting our support team so we can assist you promptly.

1-Year Comprehensive Coverage

Even if it's been over 60 days but within 1 year from the date of purchase, you're still protected. If your monitor develops a quality issue that's not caused by misuse, like screen problems or hardware faults, we'll take care of it. You'll get a free replacement or refund, and we'll cover the shipping too. No hassle, no extra cost.

Lifetime Limited Warranty

All our monitors include a limited lifetime warranty for the original in-box accessories. This means any accessory that comes with the monitor’s packaging, such as the included cables or casing, can be replaced for free if it ever gets damaged. No paperwork, no shipping fee.

Warranty Extended to 2 Years

To enjoy extended coverage, contact us to register as a UClub member. By doing so, you'll upgrade your standard warranty to a 2-year extended warranty, giving you added peace of mind and protection for your purchase.

Eco-Friendly Upgrade Path

Thinking about an upgrade? We've got two great trade-in options tailored just for you!

  • Over 1 year: You're entitled to up to 80% trade-in value, which will be directly applied toward your new device, making the switch simple and cost-effective.
  • Over 2 years: Enjoy 50% trade-in value, or choose to upgrade by simply paying the price difference. We'll take care of the eco-friendly recycling of your old device, so you can upgrade with confidence.

How to Return an Item

  1. Contact Customer Support: Reach out to UPERFECT support to initiate a return. Provide the order number and reason for return. You can also enter our Return Portal here.
  2. Receive Return Instructions: UPERFECT support will provide the return address within 3 business days.
  3. Return Notification: Send a return notification to UPERFECT with the courier name and tracking number for timely processing.

Refund Process

Refunds are issued once the item arrives at our warehouse and are credited back using the original payment method. Processing typically takes 3-5 working days.

Late or missing refunds (if applicable)

  • If you haven't received a refund after seven (7) days, kindly check your bank account first to see if any notification for a failed refund.
  • If you pay by credit card, kindly contact your credit card company. Sometimes it will be delayed due to unknown reasons and take more time before your refund is officially posted.
  • If you pay by bank account, kindly contact your bank first. Normally, there is a processing time before a refund is posted.
  • If you've done all of this and you still have not received your refund yet, please contact us at help@uperfect.com.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by UPERFECT are covered by a 1-year worldwide warranty for standard customers, starting from the date of purchase. UClub members enjoy an extended 2-year warranty. This warranty is valid only in the country of purchase and is void if the item is taken outside the country or shipped directly from an unauthorized seller.

Once the platform's warranty period has expired, customers may contact UPERFECT for after-sales support. However, free returns, exchanges, or replacements will not be provided.

For quality-related issues on purchases made through authorized distributors, claims are initially handled by the distributors themselves. UPERFECT will not offer free replacements, even if the distributor cannot resolve the issue. In such cases, only paid repair options or partial refunds based on usage time may be provided.

Warranty Claim Process

  1. Provide Proof of Purchase: Valid proof includes order number, sales invoice, or dated receipt from an authorized reseller.
  2. Document the Issue: Provide the defective item's serial number and/or visible proof of the defect.
  3. Return Item for Inspection: Return the defective item if required for quality inspection.

Situations Not Covered by Warranty

  • Products without proof of purchase.
  • Lost or stolen products.
  • Items with expired warranty periods.
  • Non-quality-related issues (after 60 days of purchase).
  • Free products and repairs through third parties.
  • Damage from misuse, falls, extreme conditions, or unauthorized repairs.

Shipping Costs

During the 60‑Day Hassle‑Free Support period, UPERFECT covers all shipping costs.

Beyond 60 days, during the warranty period, buyers are responsible for shipping costs in the following cases:

  • Returning products for non-quality-related reasons.
  • Warranty claims outside the country of purchase.
  • Accidental returns.
  • Items found to be in working condition after inspection.

When using a prepaid shipping label provided by UPERFECT, we take responsibility for damage or loss during transit. For non-quality issues, the buyer assumes responsibility for transit damage or loss.